Important Disclaimer
Our crystals and gemstone jewelry are natural mineral crafts for decoration, wearing and spiritual companionship only. Descriptions about energy and meaning are from traditional culture and folklore, not intended as medical or therapeutic claims. Crystals are not a primary factor for health improvement and do not replace professional medical or psychological advice. True well-being depends on a healthy lifestyle, positive mindset and professional guidance. Please do not over-rely on or obsess over crystals.



1. Piece Info Are your crystals natural?
All crystals are natural minerals. Variations in color, texture, inclusions and cracks are normal and not defects.

Is there size tolerance for each piece?
Slight differences are normal due to manual measurement and natural formation.



2. Energy & Use Do crystals really have energy?
Related descriptions are cultural and spiritual references for personal enjoyment only, not scientific effects.

How to cleanse my crystal piece?
You may use gentle methods like rinsing, moonlight cleansing or incense. Avoid direct sunlight and impacts. Can I wear it while sleeping? We recommend removing it to avoid tangling, breakage or scratches.



3. Spiritual Guidance What is your spiritual guidance about?
Our spiritual guidance shares general life experiences, personal perspectives, traditional stories and mindful reflections for your reference only. It is not professional consulting, nor does it represent definite facts or predictions.

Is spiritual guidance a substitute for professional help?
No. All spiritual content is for entertainment, comfort and personal reflection only. It does not replace medical, psychological, financial, legal or any other professional services. Please always seek qualified experts for important life decisions.

Should I believe in spiritual guidance completely?
We encourage an open, rational and objective attitude. Spiritual content is for inspiration and inner peace, not for blind belief or superstition. You are always in control of your own life and choices.



4. Order & Payment How soon do you ship after ordering?
Orders are usually processed and shipped within 1–3 business days.

Can I change address or cancel my order?
You may contact us before shipping; no changes can be made once shipped.



5. Shipping & Delivery How long does delivery take within the US?
Usually 3–7 business days, subject to tracking updates.

My package shows delivered but I didn’t receive it.
Please check with your carrier first. If unresolved, contact us with your order number.



6. Returns & Refunds How many days for returns?
Within 30 days of delivery, unused and in original packaging.

Who pays for return shipping?
Buyer is responsible for return shipping unless the piece is defective.

What if my piece arrives damaged?
Contact us within 7 days with photos and order number for replacement or refund.



7. Support & Service How to contact you?
Reach us via email or contact form on our website.

Do you offer custom pieces?
Yes, we accept custom designs and personalized artworks. Please contact us for details.